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OEA-CERTIFIED CUSTOMS. WHEELS DOWN TO DOORSTEP.

The plane
lands.
We take it
from there.

One carrier holds every parcel from the runway to the buyer’s door.
Six markets, no handoffs, and a live tracking event at every step.

Get pricing and a lane plan See the six markets
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THE CPX NETWORK01 — 06
One connected regionEvery border.
Every last mile.
↗
Operations record Rolling twelve months
Parcels delivered 4M

Received, cleared, sorted and delivered by CPX.

Customs clearance 100%

Entries released within the committed window.

Committed window and entry count to be published

Last mile 99%

Delivery SLA on parcels released from our own warehouses.

Measured on parcels released from CPX warehouses

End-to-end custody

From touchdown.
To their doorstep.

Broker, warehouse, courier: most cross-border chains hire three separate companies, and the parcel goes dark in the gaps between them. CPX is all three under one roof — five steps, one custody chain, one event stream your buyers can follow.

  1. We receive the cargo in customs

    Your freight arrives and we take custody of it inside the customs area. From that point it is ours.

    RCV GUA 2026-09-08 14:22-06

  2. We pay the duties and taxes

    We settle them with the authority on your behalf and invoice you afterwards. Nothing waits on a wire transfer.

    Duty + tax settled 14:58-06

  3. We clear the parcels

    Our own brokers file the entry under CPX’s Authorised Economic Operator status, so more of your cargo is released green instead of opened.

    Entry 4-4198-20 · released 15:07-06

  4. We sort it into routes

    Everything moves to our warehouse, is scanned against your manifest and sorted to a delivery route.

    GUA-WH-01 · route 12 · sorted 18:40-06

  5. We deliver it

    Our own couriers, to the door, with cash on delivery where your buyers expect it.

    POD 2026-09-09 09:41-06 · Zona 10

OUR RAMP. OUR BROKERS. OUR WAREHOUSES. OUR COURIERS.

Your next market.
Already connected.

Discover our reach

OEA · Operador Económico Autorizado

Customs audited us,
so they inspect
your parcels less.

Authorised Economic Operator is a status a customs authority grants under the World Customs Organization’s SAFE framework. It is not a membership or a badge anyone can buy. Customs audits the company itself — years of clean entry history, audited financials, the security of every facility, the vetting of everyone who touches the cargo — and re-verifies it every year.

Holding it changes how the system treats every entry we file. Our shipments are weighted toward the green channel and released on documents instead of being opened. Where an inspection does happen, we are worked as a priority. When customs systems go down, authorised operators keep moving under contingency rules while everyone else queues.

For a marketplace, this is not really a speed story. It is a variance story. An average clearance time you can plan around and publish; the parcel pulled for physical inspection on a Friday afternoon is the one that breaks the delivery promise, opens the seller ticket and costs you the review.

Selectivity channel · CAUCA / RECAUCA OEA habilitado
ChannelWhat happens to the parcel
Verde Released on documents. Not opened, not held.
Amarillo Documentary review before release.
Rojo Physical inspection. The entry waits until it is finished.
The channel is assigned by the customs risk matrix, entry by entry. OEA standing is one of the heaviest inputs into it.
Re-audited annually · Recognised beyond the issuing country by mutual arrangement · No status removes customs’ right to inspect, and we do not pretend otherwise

Returns integrity

A return is more
than a label.

Return abuse is the quiet tax on opening a new market. The parcel comes back, the label scans, the weight is close enough, and the refund clears before anyone opens the box.

We open it. Every return is inspected against the original order line and photographed at intake, and the evidence reaches your team while the refund is still a decision — not a month later, as a chargeback you cannot contest.

RMA-GT-4419820 · intake GUA-WH-01 · 2026-09-14 11:08 Hold — evidence sent
FieldOutboundIntake
Gross weight 0.482 kg 0.310 kg
IMEI …3809 …9112
Seal Intact Broken
Accessories 3 1
Intake is 172 g light against the outbound record, on a different handset.
4th claim from this delivery address in 90 days
Matched to order line · Repeat-offender flagged across addresses · Dispositioned to your rules

Network

Six markets.
One connected network.

One arrival airport per market — the gateway we clear through, staffed by our own brokers. Land your freight there and custody starts on the ground.

Delivery reaches the whole country from each gateway, not just the city around it, with cash on delivery in all six markets under one contract and one integration. We open further airports on request where your volume justifies a station.

Customs release times are published per contract — ask your account lead for the current medians by lane.
Country Airport of arrival Customs release
Guatemala GUALa Aurora · Guatemala City On request
El Salvador SALSan Óscar A. Romero · San Salvador On request
Honduras SAPRamón Villeda Morales · San Pedro Sula On request
Nicaragua MGAAugusto C. Sandino · Managua On request
Costa Rica SJOJuan Santamaría · San José On request
Panama PTYTocumen · Panama City On request

Developers

Your system.
Our entire network.

Send the manifest before the freight moves and we screen it against the destination’s tariff and permit rules — and against dangerous-goods rules, where our model flags the lines that need a UN number. The problems come back to you while the cargo is still in the air. After that, every scan we make reaches your endpoint in seconds — the same event your seller dashboard shows and your buyer refreshes.

  • Manifest and pre-alert, submitted before wheels-up
  • Duty and tax quoted per parcel, before you ship
  • UN numbers and dangerous-goods flags proposed from your manifest
  • Labels and entry paperwork generated from your manifest
  • A webhook on every scan, seconds after it happens
  • Buyer-facing tracking page in Spanish and English
  • Cash on delivery reconciliation and remittance files
  • Return intake records with inspection evidence attached

Each status change posts to your endpoint within seconds of the scan.

POST /your-endpoint 200 OK
content-type: application/json
  1. 09-07 22:14manifest_receivedMIA
  2. 09-07 22:15duty_estimatedGT · 12.0%
  3. 09-07 22:16dg_screenedUN3481 · 2 lines
  4. 09-08 06:02label_generatedCPX4419820GT
  5. 09-08 15:07customs_releasedGUA · entry 4-4198-20
  6. 09-09 07:26out_for_deliveryGUA-WH-01 · route 12
  7. 09-09 09:41cod_collectedPOD · Zona 10
  8. 09-14 11:08return_intakeRMA-GT-4419820
Example shipment · CPX4419820GT
Raw payload · customs_released 
{
  "tracking": "CPX4419820GT",
  "event": "customs_released",
  "country": "GT",
  "airport": "GUA",
  "entry": "4-4198-20",
  "duties_paid_by": "CPX",
  "facility": "GUA-WH-01",
  "cod_amount": 0.00,
  "cod_currency": "GTQ",
  "timestamp": "2026-09-08T15:07:12-06:00"
}

Before you ask

Good questions.
Straight answers.

Do we need a legal entity in each country?

No. We clear as the importer of record where the model allows it, or under your name where it does not, using our own licensed brokers in each country. One contract with CPX covers all six markets.

What does your OEA status actually change for us?

It changes the odds on every entry. Customs assigns each shipment a selectivity channel from a risk matrix, and an operator’s certified standing is one of the heaviest inputs into that calculation — so a larger share of our entries clear green, released on documents rather than opened and held. It also earns priority handling when an inspection does occur, and continuity when customs systems fail. What it does not do is override customs: they retain the right to inspect anything, and any provider who tells you otherwise is selling you something they cannot deliver.

How are duties and taxes settled?

We advance the duty and tax at filing and invoice you afterwards, with the customs documentation for that entry attached so your finance team can reconcile against the customs record. Settlement terms are set in the contract.

What happens to an undeliverable parcel?

Three delivery attempts by default, then it comes back to our warehouse, is inspected and photographed, and is held, restocked, liquidated or exported back according to the rules you set. Every one of those steps posts as a tracking event, so the parcel never goes dark on your side.

Can your tracking events feed our seller and buyer views?

Yes. Every scan posts to your endpoint as a webhook within seconds, and the same events render on a buyer-facing tracking page in Spanish and English. Sellers, buyers and your support team all read one status, and nobody waits for an overnight file to find out where a parcel is.

How long does onboarding take?

API credentials and a sandbox the same week. First live freight usually moves within two to three weeks, depending on product category and permit requirements.

Commercial terms

The details that
keep you moving.

Cash on delivery

Cash is still how a large share of the region buys online, and refusing it costs you the order. Our own couriers collect it, we reconcile daily against your order file, and we remit on the cycle set in your contract.

Real-time tracking

Every scan is published the moment it happens — to your endpoint, to your seller dashboard and to a tracking page your buyer can read in Spanish or English. Because we hold the parcel the whole way, the stream never has a gap where a subcontractor used to be.

Bonded transportation from Miami

We operate a bonded warehouse in Miami. Cargo can be received, consolidated and held there under bond, and duty does not fall due until it enters the destination country.

Duties and taxes advanced

We carry the duty from filing until you are invoiced. You never have to pre-fund six tax authorities to keep freight moving.

Dangerous goods, flagged by AI

A marketplace catalogue is full of goods that are dangerous goods without looking like it: the lithium cell in a toy, a power bank, perfume, nail polish, an aerosol deodorant. Undeclared, they get a shipment refused at the airline counter or held at the border, and the penalty lands on you. Our model reads your manifest and returns the lines that need a UN number, with the class and packing group proposed for confirmation, and the ones that cannot fly at all — before the freight is booked, not at the counter.

One contract, six markets

One agreement, one integration and one account team cover Guatemala through Panama. You are not tendering a broker and a courier in every country, chasing six support desks, or normalising six sets of scan codes before your sellers can read them.

Get started

Your next chapter
starts here↗

Send monthly volume, product categories and the markets you want to reach. Within one business day you get pricing, a duty estimate by category and the airports we would land you at.

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Received.

The reply comes back with a duty estimate by category and the airports we would land you at.

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